SHIPPING & RETURN POLICIES

Last updated October 21, 2026

 

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING/DELIVERY OPTIONS?

 

Pick-up

Pick-up is available for all purchases. Pick-ups can be scheduled Monday-Friday from 9 a.m. to 5 p.m.

 

Delivery

We offer delivery to select areas.

 

Shipping

We also offer the following shipping methods at calculated rates:

  • USPS® Priority Mail®: 2-3 Business Days

  • USPS® Priority Mail Express®: 1-3 Business Days

  • USPS® Ground Advantage™: 2-5 Business Days

Please allow for up to 3-5 business days for processing and handling. You will receive an email with tracking or pick-up information once the order has been fulfilled.

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping.

For information about customs process:

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

DELIVERY EXCEPTIONS

1. Delayed Orders

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

 

2. Packages Marked "Delivered" (Stolen / Misdelivered)

Once the tracking status updates to "Delivered" by the carrier (e.g., USPS, UPS, FedEx), we are no longer responsible for lost or stolen packages.

If tracking shows delivered but you cannot find it, we recommend:

  • Checking with neighbors or household members.

  • Looking around hidden areas of your porch or parcel locker.

  • Contacting your local post office or carrier branch immediately with the tracking number.

We do not issue refunds or free replacements for packages marked as delivered.

 

3. In-Transit Loss / Delayed Orders (Never Delivered)

If your tracking number has not updated or moved in more than 7 business days past the estimated delivery date, contact us at sip@swandanceat.com.

We will open an official investigation/tracer with the shipping carrier.

 

4. Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

If a package is returned to us due to an insufficient or incorrect address, the customer is responsible for paying reshipment fees.

 

5. Damaged Orders

If your product has arrived damaged, reach out to us and we will assist you in filing a claim with the shipping provider. Our business is not liable for damaged products after the order has been placed in the hands of the shipping carrier.

 

RETURN POLICY

All sales are final and no returns will be accepted.

 

HOW CAN YOU CONTACT US ABOUT THESE POLICIES?

If you have any further questions or comments, you may contact us by: